So, I know there's been a lot of video playback issues with the Nexus 7 over the years after upgrading to lollipop or marshmallow, but I never had any of those issues until getting the July security updates for marshmallow.
The problem I'm getting is this: video streaming playback stops working after about 15 minutes. Video works fine, but after watching a few in a row, online video stops working across all applications. Facebook, Twitter, Instagram, YouTube, and embedded video on web pages, no matter the source, all stop working. I have to reboot to get it back. Having to reboot dozens of times a day to keep video working. There's another part of this bug... Sometimes, when playing video, if I close the application that is playing it the audio from the video will continue to play in a loop, even after closing the app and swiping it out of memory.
This has been happening for nearly 3 months, and I started calling nexus support about it shortly after it started. I got ahold of someone, who, when I explained the bug said "I know this problem. You have kernel 3.4.0-gad29d11 dated July 2nd" I checked, and he was correct. "The engineers know about this, and are working on a fix. It's a video driver issue in the kernel. It'll be fixed with the next update." Good enough for me. I got my August security updates (actually 2 updates in August) and the bug wasn't resolved. Called them back and got another guy who knew of the bug, and insisted it would be fixed in the next security update. I now haven't gotten any more updates since then. I got sick of waiting... 3 months with this problem... and decided to call nexus support again. After 2 days and 6+ hours on the phone, I can't get anyone at Google who knows about this bug. They are all insisting I have to get it fixed with Asus. Called Asus. They insist it's a software problem, and I have to get it fixed with Google.
Does anyone know how I can fix this? I know from Google it's an issue with this kernel, and the video drivers within. I'm not gonna hold my breath that google will fix it for me.
The problem I'm getting is this: video streaming playback stops working after about 15 minutes. Video works fine, but after watching a few in a row, online video stops working across all applications. Facebook, Twitter, Instagram, YouTube, and embedded video on web pages, no matter the source, all stop working. I have to reboot to get it back. Having to reboot dozens of times a day to keep video working. There's another part of this bug... Sometimes, when playing video, if I close the application that is playing it the audio from the video will continue to play in a loop, even after closing the app and swiping it out of memory.
This has been happening for nearly 3 months, and I started calling nexus support about it shortly after it started. I got ahold of someone, who, when I explained the bug said "I know this problem. You have kernel 3.4.0-gad29d11 dated July 2nd" I checked, and he was correct. "The engineers know about this, and are working on a fix. It's a video driver issue in the kernel. It'll be fixed with the next update." Good enough for me. I got my August security updates (actually 2 updates in August) and the bug wasn't resolved. Called them back and got another guy who knew of the bug, and insisted it would be fixed in the next security update. I now haven't gotten any more updates since then. I got sick of waiting... 3 months with this problem... and decided to call nexus support again. After 2 days and 6+ hours on the phone, I can't get anyone at Google who knows about this bug. They are all insisting I have to get it fixed with Asus. Called Asus. They insist it's a software problem, and I have to get it fixed with Google.
Does anyone know how I can fix this? I know from Google it's an issue with this kernel, and the video drivers within. I'm not gonna hold my breath that google will fix it for me.
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