Hi
I recently bought a Micromax Spark 2 Plus phone running Android marshmallow 6.0
There is a weird problem i am facing in that. The ringtone suddenly stops working. If i get a call, the phone vibrates and screen flashes but ringtone doesn't work. Speakers work fine and music also plays from external speakers but only ringtone stops working. Infact ringtones from third party applications like messenger or skype also stops working (But external speakers works as voice is audible if i receive the call). Also, if i go to settings and select the ringtone, it doesn't play. Playing a mp3 song works.
Rebooting the phone fixes the issue temporarily with everything working fine. Phone works fine for a day and then suddenly again the ringtone stops working. Again rebooting fixes the issue temporarily. I have done factory reset also but still the problem persists.
Please give me some idea as what the problem could be!! Is is a hardware related issue or a software related issue??
The vendor i purchased the phone from is not replacing the handset.
P.S. when ringtone stops working, the external speaker works for voice calls and mp3 songs, youtube videos etc. Only ringtones do not work that time.
Please help!!
Regards
I recently bought a Micromax Spark 2 Plus phone running Android marshmallow 6.0
There is a weird problem i am facing in that. The ringtone suddenly stops working. If i get a call, the phone vibrates and screen flashes but ringtone doesn't work. Speakers work fine and music also plays from external speakers but only ringtone stops working. Infact ringtones from third party applications like messenger or skype also stops working (But external speakers works as voice is audible if i receive the call). Also, if i go to settings and select the ringtone, it doesn't play. Playing a mp3 song works.
Rebooting the phone fixes the issue temporarily with everything working fine. Phone works fine for a day and then suddenly again the ringtone stops working. Again rebooting fixes the issue temporarily. I have done factory reset also but still the problem persists.
Please give me some idea as what the problem could be!! Is is a hardware related issue or a software related issue??
The vendor i purchased the phone from is not replacing the handset.
P.S. when ringtone stops working, the external speaker works for voice calls and mp3 songs, youtube videos etc. Only ringtones do not work that time.
Please help!!
Regards
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