Just thought I'd share a positive customer service story with regards my nearly 2 year old device. A common fault among Z2's is the back panel peeling off the back because of failing adhesive. I sent my fairly well used (some scratches on the frame, wonky power button, scratched camera glass..) phone off to be repaired and got essentially a brand new phone sent back to me! All I can imagine is they have a large stock of outer cases in the warehouse as the fault was just the back panel not the whole outer casing! If you're close to the end of your warranty and have some issues that might be covered, I had a very positive experience when I sent my phone in for repair and so might you!
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